Health and Safety (COVID-19)

Health and Safety (COVID-19)

Skopje International Airport is ready to welcome you!


Now that Skopje International Airport is open again for flights, we are doing our best to reassure you that you can feel safe while traveling through the airport.
We followed the national and international health authorities’ recommendations, as well as the aviation industry best practices and we have prepared and implemented new Airport Pandemic Protocol.  
We committed our efforts and know-how to make this airport safe for your journeys and for your new adventures again.
Our cleaning, disinfection and hygiene maintenance plan is designed in a way that you should not have any concern for your health and safety while at the airport. 
Our experienced staff is ready to guide and assist you, in order to ensure healthy and safe environment for you. 
Watch our video to get familiar with the new regular airport travel process.

https://www.youtube.com/watch?v=pLL4Q27EXC8 

 
SKOPJE AIRPORT HEALTH ACCREDITED BY ACI 
As a result of the implementation of the new Airport Pandemic Protocol TAV Macedonia has implemented in 2020, Airports Council International (ACI) accredited Skopje International Airport in ACI’s Airport Health Accreditation Program.   
The Health Certificate is a new international health benchmark for airports around the world, designed to help reassure the travelling public that airport facilities remain safe and that precautions are being taken to reduce any risk to their health.  


COVID-19 TESTING AT SKOPJE INTERNATIONAL AIRPORT 

In order to respond to the requests for COVID-19 tests as a precondition for travel by an airplane and entrance in EU/Schengen countries, TAV Macedonia, as an airport operator with the clients and customers being its top priority, once again reacted and responded promptly and came up with a solution for rapid antigen tests performed at Skopje International Airport shortly before the passenger gets onboard.  
In front of the terminal building of Skopje International Airport, near the entrance "Departures C", there are testing facilities of authorized laboratories where passengers can perform the required COVID-19 test and obtain the result within 20 to 30 minutes of sampling.
For detailed information about the tests accepted by the countries of EU / Schengen, please contact your airline and the Embassy of the country of your arrival
If you decide to perform a rapid antigen test at Skopje International Airport, please arrive at the airport at least 4 hours prior the departure time of your flight.

Given that the EU/Schengen countries are constantly changing their travel rules related to COVID-19 and each country independently makes changes in terms of restrictions for the citizens of the Republic of North Macedonia, we appeal travelers to check the latest requirements with their airline and the Embassy of the country they plan to arrive.
 

 

Frequently Asked Questions

 

There is regular shuttle bus transportation at Skopje International Airport for passengers that passes and stops at key bus stops in the City of Skopje, and arrives to the Airport, handled by the company ‘Manora’. The shuttle bus timetable is prepared according to the arrivals/departures of flights. The bus is stopping on these bus stops: Hotel “Holiday Inn”, Transportation Center, TC Biser, and Skopje International Airport. One way ticket for the shuttle bus costs MKD 180. You can find more information in the Passenger guide section of the web-page.

Skopje International Airport operates 24/7. You can arrive at the Airport at any time and wait for your flight. Restaurants and cafes such as Cakes & Bakes, Burger King and NeedStop are available for the passengers at any time, business lounge (PrimeClass CIP Service) offers you comfort 24/7, while the ATU Duty Free, opened during flights operations, offers a wide range of products.  

Check-in, registration of passengers at the check-in counters for passengers and baggage starts at least 180 minutes (3 hours) prior to the scheduled time of departure, and for intercontinental flight, at least 180 minutes (3 hours) prior to the departure time indicated on your flight ticket. Closing time of the airport check-in counter is no later than 40 minutes prior to the scheduled departure time indicated on your flight ticket, and for intercontinental flight no later than 60 minutes prior to the departure time indicated on your flight ticket.

For information about your flight, please follow the airport web-site, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e. as we receive information by airlines.

If you need urgent additional information about your flight, you can call the Information Desk on the phone number: +389 2 3148 333. The Information Desk is open 24/7.

Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.

Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.

If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.

If you lose your personal belonging at the airport or onboard the aircraft, please report it to the Lost & Found Unit while you are still at the airport. If you have already left the airport, please send an e-mail to lost.property@tav.aero

If you find lost item/s, please immediately report it to the officers of Lost & Found Unit, Security, or Check-in Counter, and send an e-mail to lost.property@tav.aero

TAV Macedonia in 2015 introduced free Wi-Fi internet at Skopje International Airport, and in 2019 it has been upgraded. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called "City of Skopje", password is not required. This network is not time-limited and log-in or sign-in is not required for future connections.

You do not need to reserve a parking lot in advance.

Car Park Pricelist:

1h – MKD 80

2h – MKD 100

2–4h – MKD 150

4–8h – MKD 200

8–24h – MKD 600

You can find more information in the Parking section of the web-page.

Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge. By enclosing the traffic license and the disability identification card at the Car Park Counter, located inside the terminal building, our employees will cancel the car park ticket and the disabled person will be automatically exempt from paying for the car park service. If all designated parking lots for disabled persons are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.

Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building next to the Information Desk. Passenger with reduced mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness or other cause of disability.

Currently – no, but we are working on it. At Skopje International Airport smoking is allowed only within the open terraces of the cafeterias located in the landside of the Terminal building. Smoking is not allowed within the Terminal Building. 
 

For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.  

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