SKOPJE AIRPORT WON ASQ BEST EUROPE AIRPORT АWARD FOR 2015

SKOPJE AIRPORT WON ASQ BEST EUROPE AIRPORT АWARD FOR 2015

Airports Council International (ACI) awarded Skopje ”Alexander the Great’’ as Best Europe Airport in service quality, in the category – Best Airport by region under 2 million passengers per year, which is the third time Skopje Airport receives this award by the prestigious aviation organization

Skopje International Airport  won ASQ Best Airport Award for 2015 in the category – Best Airport by region under 2 million passengers per year, which is the third time to receive this recognition by the prestigious aviation organization, after the awards won in the same category in 2012 and 2013. 

The world’s premier passenger service benchmarking program for airports, Airports Council International (ACI), announced 2015 Airport Service Quality (ASQ) Awards yesterday evening in Montreal, Canada, after delivering over 550.000 in depth passenger surveys at over 300 airports across more than 80 countries worldwide last year. 

The 2015 results represent the world’s best in class airports where improving the customer experience is concerned—appraised by passengers while they are traveling and the experience is fresh in their minds. 

-We are very proud to know that we won ASQ (Airport Service Quality) Best Airport Award for 2015, which is the third time we receive this prestigious recognition, after the awards we won in 2012 and 2013. This is a confirmation of our commitment to passengers and airlines, as well as to the increased number of routes and the improved services, for which we are thankful to the efforts made by our affiliate companies BTA - that operates with the food and beverages services, ATU – that operates the duty free shops, ТAV IT – that manages information-communication services, and TAV MOS- that manages with the other operational services. Furthermore, 2015 Airport Service Quality (ASQ) award will motive us, as airport management company, to continue with the improvement and innovation of the total offer of the airport services’’, stated Zoran Krstevski, TAV Macedonia General Manager.

Besides Skopje Airport as winner in customer service in Europe, in the category of airports under 2 million passengers, on the other continents in this category,  winners are Upington Airport in Africa, Portland Airport in North America, and Culiacan Airport in Latin America – Caribbean.  

-Airports increasing concentration on ensuring a stellar passenger experience is part of a larger trend. Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectation, noted Angela Gittens, General Director of ACI World.

The ASQ Survey covers 34 key service areas and includes 8 major categories such as access, check-in, security, airport facilities, food and beverage, retail and more. All participating airports use the same survey questions, creating an industry standard set of responses that allows participants to track and analyze their performance, as well as benchmark results against airports across the globe. 

The awards ceremony for the 2015 ASQ top performers will take place at the 2016 ACI Asia-Pacific Regional Assembly in Gold Coast, Australia. 

Best Airport by Region (under 2 million passengers per year)

 

Africa

Upington

Europe

Skopje

North America

Potland

Latin America – Caribbean

Culiacan

 

Covid19: Travel Safe

TAV Macedonia, as an airport operator, acts in accordance with the state institutions in the countries where passengers travel, the airports border authorities and the rules and regulations of the airlines. 
For travel document information and requirements by the country you want to arrive in and / or COVID tests requirements, please contact the Embassy of that country as well as the airline you will be traveling with. 
 

 - It is not mandatory for passengers to wear a face protective mask inside the terminal building of the airport, as of 3.5.2022, as per the changes and amendments in Covid-19 measures adopted by the Government of North Macedonia https://vlada.mk/node/28642. According to these changes, there is no obligation for citizens to wear a face protective mask in all closed areas, except in health institutions, pharmacies, public transportation (bus, railway, airplane, and taxi) and in institutions for care of old persons and persons with disability. Regarding the flight rules, passengers should follow the requirements of the airline with which they travel.


- Despite the existence of the online registration option, due to the new Covid-19 restrictions, passengers are obliged, upon their arrival at the airport, to register at the check-in counters, to check and verify the documents required to enter the country in which they travel, as well as to check-in their luggage.
 

-    Passengers will need to follow the instructions of security agents in a disciplined manner, and there, as in all procedures where queues are expected, it will be necessary to keep a physical distance of at least 1.5 meter.

Entering the terminal building of Skopje International Аirport is allowed without limitations/requirements connected to covid-19, as of 3rd May 2022 when the Government of N.Macedonia adopted the Decision (https://vlada.mk/node/28642) for lifting all covid-19 related protective measures except for wearing protective masks in certain institutions.

 

Due to the fact that covid-19 related requirements for different travel documents are still valid by certain countries, and which must be checked by our staff at the Check-In counters, please be informed that we strongly recommend to our passengers to arrive at the airport 3 hours before the scheduled flight.

In case you would like to perform a covid-19 test at one of the facilities by the two laboratories at the airport, please arrive at the airport earlier than 3 hours according to the required time for delivery of the test, that you should check with the adequate laboratory.

- Business and VIP lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

- There are available multiple self-hand sanitizers, alcohol-based with adequate signage for passengers.

- There is a self-service option with purpose all passengers to have limited contact with staff.

- Frequent disinfection of products that are often in contact with staff and passengers

- The tables are cleaned / disinfected after their use.

- Plexiglas separator has been fixed in order to avoid the contact between cashier and guests.

- At each table there are alcoholic disinfectants for hands

- Тrays and plates will be removed from common areas, they’ll be given to guests by the service staff.

-  Disposable packed products are used instead of products such as salt, sugar, napkins etc.

- All the used equipment in the duty free that comes in contact with the customers, shall be disinfected frequently.

- Guiding signs for the prescribed physical distancing (1.5m) in the shop area for all present persons are placed.

- We encourage customers to use only contactless credit or debit card.

- Entrance is free for everyone. There is a Big Alcohol Based disinfectant liquid machine on the main entrance of the shop

-    Passengers should arrive at the airport at least 3 hours before their flight, as check-in counters close at least 1 hour before departure time. This means that passengers must have completed the check-in procedures at least 1 hour before take-off, and then the Passport Control and Security Checking procedures, in order to arrive on time in the boarding area, i.e., at the Gates. 

Given the fact that TAV Macedonia as an airport operator is not responsible for determining and setting the rules for entry/exit into/from the country, as it is responsibility of the Border Police, which has the authority of Passport Control at airports, we would kindly ask you to contact the Ministry of Internal Affairs of R.N. Macedonia https://mvr.gov.mk/default , as well as to the Ministry of Health http://zdravstvo.gov.mk/  and the Government https://vlada.mk/ , where it is decided for these rules related to the Covid-19 pandemic.

-    You can make COVID-19 tests prior your departure at both airports through laboratories Zan Mitrev and Nikob Lab. More information available on the links below:

Skopje International Airport
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/  

https://nikoblab.mk/ 



 
Ohrid St. Paul the Apostle Airport:
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/   

http://ohd.airports.com.mk/mk-MK/media-centre-mk/announcements-mk/page/announcement-covid-testing-airport-ohrid-mk  

 

-    We regularly and timely apply all measures of the Government and the Ministry of Health, as competent state institutions. Of course, we also follow the experiences of other airports around the world and the recommendations of the World Health Organization (WHO), the European Union Aviation Safety Agency (EASA), the International Civil Aviation Organization (ICAO), the International Airports Council (ACI) and the International the Air Transport Association (IATA), all in order to take appropriate action in a timely manner as conditions change in this global pandemic.

Useful Information

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Skopje International Airport

Flight Information
Flight Information

Real-time information of arrival and departure flights at Skopje International Airport

Frequently Asked Questions

There is regular shuttle bus to/from Skopje International Airport for passengers that drives and stops at key bus stops throughout the City of Skopje and arrives at the airport. V2V Transporter manages and operates the shuttle buses for passengers. The shuttle bus timetable is prepared according to the arrivals/departures of flights at Skopje International Airport. One way ticket for the shuttle bus costs MKD 180. You can find more information in Passenger guide section on our the webpage, or click Bus.

Skopje International Airport operates 24/7. Restaurants and cafes such as Cakes & Bakes, Café In, Burger King and NeedStop are available for the passengers at any time; business lounge (PrimeClass CIP Service) offers you comfort 24/7, while ATU Duty Free is opened as per the flights timetable and offers wide range of products.  

Check-in at the passenger and baggage check-in counters starts 180 minutes (3 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 60 minutes before STD stated on your flight ticket.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.

For information about your flight, please follow Skopje International Airport website, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e., as we receive information by airlines.

If you need urgent additional information about your flight, you can call Skopje International Airport Information Desk on the phone number: +38923148333, it is open 24/7.

Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.

Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.

If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.

If you lose your personal belonging/s within the airport building, please report it to the Information Desk or to airport Security Officer. If you have already left the airport, please send e-mail to lost.property@tav.aero 
If you find a lost item/s within the airport building, please report it immediately to airport Security Department Officers or to the Information Desk and/or send e-mail to lost.property@tav.aero 
For lost / found items in an aircraft, or in case of lost or damaged baggage, please report it immediately to our colleagues at the Lost Baggage office, located within the baggage claim area, after passport control in the arrivals area, or write to lostbaggage@tav.aero 
For more information, please click on the following link: http://skp.airports.com.mk/en-EN/passenger-guide/airport-facilities-services/page/lost-luggage

Yes. Since 2015 TAV Macedonia has introduced free Wi-Fi internet at Skopje International Airport, which was upgraded in 2019. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called TAV Airports, password is not required.

You can park your vehicle in our parking lot without prior reservation. This service is available 24/7 at Skopje International Airport. 
Car Park Pricelist:
Up to 1h    – MKD 90 
Up to 2h    – MKD 130 
2 – 4h    – MKD 250 
4 – 8h    – MKD 400 
Up to 24h    – MKD 700 
For more information on parking services, please click on Parking.

Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge. By enclosing the traffic license and the disability identification card at the Car Park Payment Counter, located inside the terminal building, our employees will cancel the car park ticket and the disabled person will be automatically exempt from paying for the car park service. If all designated parking lots for disabled persons are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.
For more information on parking services, please click on Parking or visit Passengers with disabilities and Passengers with Reduced Mobility – PRMs.

Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building, next to the Information Desk. Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness, or other cause of disability.

Yes. There is a smoking room at Skopje International Airport, which is located in the security-restricted area, airside. The smoking room is located next to Gate number 201, i.e., on the left side after you pass passport control and security screening.
In addition to the smoking room, passengers can use the open terraces of the cafeterias located at the entrance to the terminal building of the airport.
Smoking is prohibited in all other areas of the terminal building. 

For general question or inquiry that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to customer.mk@tav.aero. This is our Customer Relations Department, which will respond to your inquiry accordingly as soon as possible..