TAV ANNOUNCES: SKOPJE AIRPORT AWARDED BY ACI-ASQ AS THE BEST AIRPORT BY SIZE IN EUROPE & FOR THE BEST HYGIENE MEASURES IN EUROPE

TAV ANNOUNCES: SKOPJE AIRPORT AWARDED BY ACI-ASQ AS THE BEST AIRPORT BY SIZE IN EUROPE & FOR THE BEST HYGIENE MEASURES IN EUROPE



Skopje International Airport, managed by TAV Macedonia is awarded by Airports Council International World (ACI) with the Airport Service Quality (ASQ) Award as the Best Airport by Size and Region (2 to 5 million passengers per year in Europe) and the Best hygiene measures by region (Europe) for 2020. 

ACI World has revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers, today, 1st March 2021, in their headquarters in Montreal, Canada.  

This is the 6th time Skopje Airport is awarded as the Best Airport by Size in the region of Europe. TAV Macedonia received the previous ASQ Awards for Skopje Airport for 2019, 2018, 2015, 2013 and 2012.    

“We are very happy to hear this good news today that ACI-ASQ awards Skopje Airport as the Best Airport by Size and Region and Best hygiene measures by Region for 2020. This is the 6th time Skopje Airport is awarded by Airports Council International with the ASQ Award - Best Airport by Size in the region of Europe, which makes us very thankful, honored and proud of this achievement, as the same time. In addition, we are tremendously happy to be awarded for our extraordinary efforts in the past year, since 2020 was one of the most difficult years for global aviation. In spite all the operational challenges we were facing due to COVID-19 pandemic, yet, we managed to maintain a high quality level of our services and the ASQ Award is a proof that our passengers recognized our commitment, dedication and hard work. This ASQ Award is especially important, because now we are awarded not only as the Best Airport by Size and Region, but also in the new category - Best hygiene measures by Region, as a result of the positive passengers’ evaluation of the additional ASQ-survey questions related to hygiene measures at airports, that were introduced in 2020 by ACI. I’d like thank to all TAV Macedonia employees for their dedicated work on continuous quality improvement of our services, but also I’d like to thank to our sister companies and their employees - BTA (Food & Beverages), ATU (Duty Free Shop), TAV Technologies (IT services), TAV MOS (Primeclass & Commercial services) and Euroclean (Cleaning services). Last but not least, I’d like to stress that TAV Macedonia, as a company in the service industry, will continue to work on achieving high levels of customer satisfaction and that will remain one of our top priorities”, stated TAV Macedonia General Manager, Metin Batak.

 “ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world. This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances. I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”, ACI World Director General Luis Felipe de Oliveira said.

As a participant in the ASQ Survey Program, Skopje International Airport competes with airports in the same size – from 2 to 5 million passengers annually and in the same region – Europe, thus in 2020, this ASQ Survey-panel consisted a total of 17 airports: Aberdeen Airport, Madeira Airport, Girona Costa Brava Airport, London City Airport, Menorca Airport, Paphos Airport, Santiago Airport, Skopje Airport, Southampton Airport, Sola Airport, Tbilisi Airport, Tallin Airport, Langnes Airport, Vaernes Airport, Caselle Airport, Vilnius Airport, and Zagreb Airport.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

ACI adapted the rigorous quality control process for the ASQ awards programme to ensure the benchmarking and findings from the ASQ surveys remained of the highest quality during the COVID-19 pandemic.

The COVID-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.

Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award - ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners.

TAV Macedonia finished 2020 with a drop of passenger traffic by 71%. From 2.677.618 passengers in 2019, for the whole 2020, both Skopje International Airport and Ohrid St. Paul the Apostle Airport had a total of 782.876 passengers. 

The biggest challenge for recovery of the passenger traffic, are the travel restrictions for Macedonian citizens introduced by EU/Schengen member states, where over 77% of the Macedonian air traffic is concentrated.

 


THE LIST WITH ASQ WINNERS FOR 2020 IN THE CATEGORY: BEST AIRPORT BY SIZE AND REGION

https://aci.aero/customer-experience-asq/asq-awards-and-recognition/asq-awards/current-winner-2020/best-airport-by-size-and-region/

THE LIST WITH ASQ WINNERS FOR 2020 IN THE CATEGORY: BEST HIGYENE MEASURES BY REGION

https://aci.aero/customer-experience-asq/asq-awards-and-recognition/asq-awards/current-winner-2020/best-hygiene-measures/

Covid19: Travel Safe

TAV Macedonia, as an airport operator, acts in accordance with the state institutions in the countries where passengers travel, the airports border authorities and the rules and regulations of the airlines. 
For travel document information and requirements by the country you want to arrive in and / or COVID tests requirements, please contact the Embassy of that country as well as the airline you will be traveling with. 
 

 - It is not mandatory for passengers to wear a face protective mask inside the terminal building of the airport, as of 3.5.2022, as per the changes and amendments in Covid-19 measures adopted by the Government of North Macedonia https://vlada.mk/node/28642. According to these changes, there is no obligation for citizens to wear a face protective mask in all closed areas, except in health institutions, pharmacies, public transportation (bus, railway, airplane, and taxi) and in institutions for care of old persons and persons with disability. Regarding the flight rules, passengers should follow the requirements of the airline with which they travel.


- Despite the existence of the online registration option, due to the new Covid-19 restrictions, passengers are obliged, upon their arrival at the airport, to register at the check-in counters, to check and verify the documents required to enter the country in which they travel, as well as to check-in their luggage.
 

-    Passengers will need to follow the instructions of security agents in a disciplined manner, and there, as in all procedures where queues are expected, it will be necessary to keep a physical distance of at least 1.5 meter.

Entering the terminal building of Skopje International Аirport is allowed without limitations/requirements connected to covid-19, as of 3rd May 2022 when the Government of N.Macedonia adopted the Decision (https://vlada.mk/node/28642) for lifting all covid-19 related protective measures except for wearing protective masks in certain institutions.

 

Due to the fact that covid-19 related requirements for different travel documents are still valid by certain countries, and which must be checked by our staff at the Check-In counters, please be informed that we strongly recommend to our passengers to arrive at the airport 3 hours before the scheduled flight.

In case you would like to perform a covid-19 test at one of the facilities by the two laboratories at the airport, please arrive at the airport earlier than 3 hours according to the required time for delivery of the test, that you should check with the adequate laboratory.

- Business and VIP lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

- There are available multiple self-hand sanitizers, alcohol-based with adequate signage for passengers.

- There is a self-service option with purpose all passengers to have limited contact with staff.

- Frequent disinfection of products that are often in contact with staff and passengers

- The tables are cleaned / disinfected after their use.

- Plexiglas separator has been fixed in order to avoid the contact between cashier and guests.

- At each table there are alcoholic disinfectants for hands

- Тrays and plates will be removed from common areas, they’ll be given to guests by the service staff.

-  Disposable packed products are used instead of products such as salt, sugar, napkins etc.

- All the used equipment in the duty free that comes in contact with the customers, shall be disinfected frequently.

- Guiding signs for the prescribed physical distancing (1.5m) in the shop area for all present persons are placed.

- We encourage customers to use only contactless credit or debit card.

- Entrance is free for everyone. There is a Big Alcohol Based disinfectant liquid machine on the main entrance of the shop

-    Passengers should arrive at the airport at least 3 hours before their flight, as check-in counters close at least 1 hour before departure time. This means that passengers must have completed the check-in procedures at least 1 hour before take-off, and then the Passport Control and Security Checking procedures, in order to arrive on time in the boarding area, i.e., at the Gates. 

Given the fact that TAV Macedonia as an airport operator is not responsible for determining and setting the rules for entry/exit into/from the country, as it is responsibility of the Border Police, which has the authority of Passport Control at airports, we would kindly ask you to contact the Ministry of Internal Affairs of R.N. Macedonia https://mvr.gov.mk/default , as well as to the Ministry of Health http://zdravstvo.gov.mk/  and the Government https://vlada.mk/ , where it is decided for these rules related to the Covid-19 pandemic.

-    You can make COVID-19 tests prior your departure at both airports through laboratories Zan Mitrev and Nikob Lab. More information available on the links below:

Skopje International Airport
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/  

https://nikoblab.mk/ 



 
Ohrid St. Paul the Apostle Airport:
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/   

http://ohd.airports.com.mk/mk-MK/media-centre-mk/announcements-mk/page/announcement-covid-testing-airport-ohrid-mk  

 

-    We regularly and timely apply all measures of the Government and the Ministry of Health, as competent state institutions. Of course, we also follow the experiences of other airports around the world and the recommendations of the World Health Organization (WHO), the European Union Aviation Safety Agency (EASA), the International Civil Aviation Organization (ICAO), the International Airports Council (ACI) and the International the Air Transport Association (IATA), all in order to take appropriate action in a timely manner as conditions change in this global pandemic.