TAV Macedonia received plaque for best corporate social practices for 2018

TAV Macedonia received plaque for best corporate social practices for 2018

TAV Macedonia is awarded with a plaque by the Ministry of Economy of Republic of Macedonia and the Coordinative body for corporate social responsibility of enterprises, for successfully conducted corporate social responsible practices in 2018, in the category - “relations with the market“, for the project „Incentives for airlines and tour-operators“, realized in the time period June 2017 – June 2018.
TAV Macedonia is the only big enterprise awarded for best corporate social responsible practices in 2018 in the category “relations with the market“.
The project “Incentives for airlines and tour-operators“, that won the recognition by the Ministry of economy, is with a main goal - increase of the air traffic, in order the Macedonian market to become more visible for airlines, the competition to be increased, and Skopje and Ohrid airports to become regional aviation hubs.
Along with the incentive schemes, that are globally promoting the Macedonian airports to airlines and tour-operators, initiated by TAV Airports holding, TAV Macedonia is hardly working on improvement of airports services quality as well, in order to achieve one of its main goals – high level of customer’s satisfaction.
- By designing and implementing the incentive schemes for airlines and tour-operators, TAV Macedonia as an airport operator has been building the relations with airlines and tour-operators, as our partners, since 2010. This activity, as an ongoing project within our marketing strategy, has a visible direct effect on the market development, resulting with continuous passenger’s traffic increase at both Skopje International and Ohrid St. Paul the Apostle Airports. We are highly devoted on the network development of the Macedonian aviation market, in order to achieve a sustainable airport operations business, as well as on improvement of airport quality services at both airports. To listen and understand the needs, requests, complaints and suggestions of the customers is essential for improvement of service quality. Therefore, we are taking place in airport service quality program applied by Airports Council International (ACI) worldwide. The program enables us to understand how passengers rank us and creates globally renowned benchmark of our service quality among other airports, stated Alper Ersoy, TAV Macedonia General Manager.
TAV Macedonia project “Incentives for airlines and tour-operators“ got a recognition for successfully conducted corporate social responsible practices in 2018, in the category – “relations with the market“, among 5 other Macedonian companies that applied in the same category. On this year Ministry of Economy call for National award for best corporate social practices, applied a total of 38 projects, from 25 companies.
The National award, organized by the National Coordinative Body for Corporate Social Responsibility of Enterprises and the Ministry of Economy of Republic of Macedonia, is awarded for 11 years in a row, and in the past period 180 Macedonian companies submitted 580 socially responsible practices, showing their commitment to improve their influence on society and the environment. So far, a total of 276 good practices have been awarded in five different areas of social responsibility, of which 110 with statuettes, 162 with plaques and 4 with special awards for the most inventive practice.
The aim of the Award is to promote positive practices of socially responsible action and to inspire the introduction and further improvement of the social responsibility of enterprises in the Republic of Macedonia.
TAV Macedonia as an airport operator of both Macedonian airports, continues to record double digit increase in passenger’s number.
From January until October 2018, more than 2 million passengers traveled through both Macedonian airports – Skopje International Airport and Ohrid St. Paul the Apostle Airport, which is 17% growth annually. At the same time, the total number of flights is 17.017, which is 11% growth compared to the same period last year.

 

Covid19: Travel Safe

TAV Macedonia, as an airport operator, acts in accordance with the state institutions in the countries where passengers travel, the airports border authorities and the rules and regulations of the airlines. 
For travel document information and requirements by the country you want to arrive in and / or COVID tests requirements, please contact the Embassy of that country as well as the airline you will be traveling with. 
 

 - It is not mandatory for passengers to wear a face protective mask inside the terminal building of the airport, as of 3.5.2022, as per the changes and amendments in Covid-19 measures adopted by the Government of North Macedonia https://vlada.mk/node/28642. According to these changes, there is no obligation for citizens to wear a face protective mask in all closed areas, except in health institutions, pharmacies, public transportation (bus, railway, airplane, and taxi) and in institutions for care of old persons and persons with disability. Regarding the flight rules, passengers should follow the requirements of the airline with which they travel.


- Despite the existence of the online registration option, due to the new Covid-19 restrictions, passengers are obliged, upon their arrival at the airport, to register at the check-in counters, to check and verify the documents required to enter the country in which they travel, as well as to check-in their luggage.
 

-    Passengers will need to follow the instructions of security agents in a disciplined manner, and there, as in all procedures where queues are expected, it will be necessary to keep a physical distance of at least 1.5 meter.

Entering the terminal building of Skopje International Аirport is allowed without limitations/requirements connected to covid-19, as of 3rd May 2022 when the Government of N.Macedonia adopted the Decision (https://vlada.mk/node/28642) for lifting all covid-19 related protective measures except for wearing protective masks in certain institutions.

 

Due to the fact that covid-19 related requirements for different travel documents are still valid by certain countries, and which must be checked by our staff at the Check-In counters, please be informed that we strongly recommend to our passengers to arrive at the airport 3 hours before the scheduled flight.

In case you would like to perform a covid-19 test at one of the facilities by the two laboratories at the airport, please arrive at the airport earlier than 3 hours according to the required time for delivery of the test, that you should check with the adequate laboratory.

- Business and VIP lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

- There are available multiple self-hand sanitizers, alcohol-based with adequate signage for passengers.

- There is a self-service option with purpose all passengers to have limited contact with staff.

- Frequent disinfection of products that are often in contact with staff and passengers

- The tables are cleaned / disinfected after their use.

- Plexiglas separator has been fixed in order to avoid the contact between cashier and guests.

- At each table there are alcoholic disinfectants for hands

- Тrays and plates will be removed from common areas, they’ll be given to guests by the service staff.

-  Disposable packed products are used instead of products such as salt, sugar, napkins etc.

- All the used equipment in the duty free that comes in contact with the customers, shall be disinfected frequently.

- Guiding signs for the prescribed physical distancing (1.5m) in the shop area for all present persons are placed.

- We encourage customers to use only contactless credit or debit card.

- Entrance is free for everyone. There is a Big Alcohol Based disinfectant liquid machine on the main entrance of the shop

-    Passengers should arrive at the airport at least 3 hours before their flight, as check-in counters close at least 1 hour before departure time. This means that passengers must have completed the check-in procedures at least 1 hour before take-off, and then the Passport Control and Security Checking procedures, in order to arrive on time in the boarding area, i.e., at the Gates. 

Given the fact that TAV Macedonia as an airport operator is not responsible for determining and setting the rules for entry/exit into/from the country, as it is responsibility of the Border Police, which has the authority of Passport Control at airports, we would kindly ask you to contact the Ministry of Internal Affairs of R.N. Macedonia https://mvr.gov.mk/default , as well as to the Ministry of Health http://zdravstvo.gov.mk/  and the Government https://vlada.mk/ , where it is decided for these rules related to the Covid-19 pandemic.

-    You can make COVID-19 tests prior your departure at both airports through laboratories Zan Mitrev and Nikob Lab. More information available on the links below:

Skopje International Airport
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/  

https://nikoblab.mk/ 



 
Ohrid St. Paul the Apostle Airport:
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/   

http://ohd.airports.com.mk/mk-MK/media-centre-mk/announcements-mk/page/announcement-covid-testing-airport-ohrid-mk  

 

-    We regularly and timely apply all measures of the Government and the Ministry of Health, as competent state institutions. Of course, we also follow the experiences of other airports around the world and the recommendations of the World Health Organization (WHO), the European Union Aviation Safety Agency (EASA), the International Civil Aviation Organization (ICAO), the International Airports Council (ACI) and the International the Air Transport Association (IATA), all in order to take appropriate action in a timely manner as conditions change in this global pandemic.